It’s actually very simple. Scored 100% on yearly employee survey, on all questions relating to their immediate manager. Services included technical support, build/deploy computers, asset management, mobile device management and processing security requests. Apply to Service Delivery Manager, Incident Manager, Delivery Manager and more! Work directly with Konica Minolta & All Covered Sales … All Location Types . The ideal candidate demonstrates sales orientation, customer service skills, courtesy, excellent communication abilities, telephone etiquette, teamwork and computer literacy. Supported account executives and company directors with project deliverables, contract proposals and on-site client presentations. FedEx Delivery Manager ... TRACKING ID. Today’s top 6,000+ Service Delivery Manager jobs in United States. Assisted Sales when needed for off-site customer calls, one example was a call to Flint Auto Auction, to troubleshoot problems of lost packages, and succeeded in saving a multi-million dollar account. Managed an ever-changing, cross-functional, 70-member team and met account needs through cross-training and creative hiring practices including off-shore, near-shore, and remote workers. Successfully engineered and implemented several new routes to improve route efficiency and cut costs. Start Online Printing Order. They use a variety of agile and lean tools and techniques in order to help the team keep a delivery and learning cadence that helps to remain focused on delivering value against the product vision. Printing Services. Mark Stanley, for example, has outlined A day in the life of a delivery manager at GDS. The Service Delivery manager handles the contract for the business within the business unit whereas the Project Manager handles the project delivery and escalations for the project. Reduced accidents year over year by 50% by leading a Quality Action Team reducing root causes. against the IM project plan, Responsible for IM financial alignment and tracking of actuals to estimate, Responds to inquiries and escalates concerns to IM management and TS PM, Applies Organizational Change Management principles and practices in order to effectively manage project scope, Collaborates with the appropriate IM Resource Manager to ensure required resources are assigned to the project for successful delivery, including continuity of resources or resource transition plan when needed, Have direct relationships required for IM delivery success. Reduced support costs by developing new workflows and support processes. 8,890 IT Service Delivery Manager jobs available on Indeed.com. University of South Wales. Created rigorous and comprehensive quality assurance programs to provide timely and quality based customer solutions/implementations. Quickly established an excellent record of performance in meeting goals for the distribution and team management associated with delivery of phone books. Today’s top 10,000+ Delivery Manager jobs in India. Managed 25+ on/offshore resources providing services to organization for building/maintaining data delivery to/from external financial organizations. New Delivery Manager jobs added daily. Company Website. Expectations are that the candidate will work with other work stream managers (WSMs) in both planning & execution of multiple simultaneous efforts, Assist in Development of an Enterprise Governance model. Responsibilities: •Worked across multiple LOBs directly with Product Owners and Functional teams in understanding automation needs and help them in effectively resolving their needs, representing the Automation centralized service. Increased customer satisfaction through analysis of staffing and skill gaps worth 30 FTE. Expectations are the the candidate will have had experience successfully managing a cost center, Manage demand ingestion of work. This may include writing weekly and monthly budget reports for the general manager. Delivery managers also monitor and maintain the operational budget for the delivery department. A software delivery manager coordinates and manages the software development process for specific software projects. Monitor the nonfunctional and functional requirements to ensure acceptance by internal business partners and support, Accountable to EDO management and EDO business partners to monitor and report on Lake SLAs, Partner with PSO and other stakeholders to understand technical and business impacts at risk through any SLA issue, Advocate for the internal business partners to ensure that resolution of production issues are achieved and root cause is understood and applied to the environments to meet the business needs, Accountable to manage incident impact communications with impacted stakeholders and oversight of issues through to resolution to meet the business requirements, Accountable to define requirements for Lake infrastructure, supporting design activities executed by Production Services, Accountable for planning and managing the infrastructure build and transition to Production Support, Accountable for capacity planning requirements for the Data Lake that would be provided to stakeholders and executed by Production Services, Accountable to coordinate the management of lower environments between the release and production support teams tasks as needed to meet development and testing needs. Create a Resume in Minutes with Professional Resume Templates. Supervised daily terminal operations, which included recruiting new drivers and retaining driverfiles as per Department of Transportation standards. Manage Your Delivery. Managed multiple projects from conception to completion in a fast-paced acquisition environment and ensured that all projects were delivered on-time and within budget. This way, you can position yourself in the best way to get hired. 38,014 Senior Delivery Manager jobs available on Indeed.com. Degree concentration in a business or management subject area is not required but may provide practical guidance for future work, Experience with SalesForce.com or Anaplan is strong advantage, Superb organizational skills and keen attention to detail, High proficiency in English is an absolute requirement. What Does an IT Service Delivery Manager Do? © 2020 Job Hero Limited. janv. Coordination work would include, Determine business requirements and based on those requirements define what data is required for projects, Further advance the TD Enterprise Data Model (EDM) for any new data that is required, Ensure a good relationship is maintained with stakeholders, to keep them informed of business needs and current direction, Work effectively as a team, supporting other members of the team in achieving business objectives, Ensure that the Developers and DBAs responsible for developing the solutions thoroughly understand the requirements and designs, Review the data deliverables to ensure quality and traceability to requirements and adherence to all quality management plans and standards, Provide guidance on database analysis, design, and build effort, Ensure that the database designs fulfill the requirements, including data volume, frequency needs, and long-term data growth, Influences product direction and integrates technology from an architectural perspective within the business environment’; fulfills an IT governance role, Plan, manage and deliver on the IM work streams / projects, through all PDLC phases, Establish and track project dependencies that are in the global project plan and aligned with related owned by the TS PM, Ensure that IM standards and best practices are included in the plan and in the execution of the IM project, Provide leadership, direction and coaching to the IM team while partnering with the TS PMs, Provide IM management and the TS PM with regular status, risks, etc. Resolve end-to-end vendor support model and contract issues as appropriate, Serves in an internal Lake quality and release oversight role ensuring various quality controls and data governance controls have been achieved prior to transition of code and other configuration items into production. Provided statistical and tactical leadership in the areas of accounting, financial reporting (internal and external), business development, strategic planning, client relations, and corporate communications. Degree concentration in a business or management subject area is not required but may provide practical guidance for future work Responsible for the management, planning and delivery of on-site IT management services at Health Now. FedEx Delivery Manager ℠ Quick Help My Profile. Today’s top 2,000+ Project Delivery Manager jobs in India. You can view upcoming deliveries to your home address, get status updates, or schedule a delivery by choosing your preferred date, time, or date and time combination. Met with the owner operators and assisted them in developing strong business goals and reinforced the accountability that they have with their employees. Handled recruiting, hiring, training, and personnel actions for delivery team with up to 100 team members. Consulted with business community to identify client needs and develop business solutions to improve customer service. A Service Delivery Manager may work in a variety of industries and can perform both technical and administrative tasks, such as solving technical problems, managing team performance, and controlling service quality. Key areas of concentration are demand planning, deaccessioning of work responsibilities, and delivery standards, Strong experience delivering enterprise technology in a comparable field, preferably in a financial services organization, Strong communication ability with the right attitude and commitment, Demonstrated ability building & managing high-performing teams, A strong technology (development or architecture) background, Experience with delivering business solutions with the Salesforce.com platform, Work closely with their Director to ensure that they clearly understand the business priorities and are working on the right projects/releases, Deliver the necessary forecast for the resources and funding that is needed to achieve the work plans, ensuring the right balance of internal to contractor ratio, Accountable for the successful delivery (on-time, on-budget, w/ highest quality) of all Releases within the domain, Ensure alignment with the company’s standards and procedures for project management, architecture direction, development standards, security requirements and supportability, HIPAA, HITECH and any state, federal and/or regulatory agencies (DEA, OIG, State Boards of Pharmacy, etc. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. As a Future Talent Delivery Manager, you will have the opportunity to experience the range of services we offer our clients. Provided technical and operational expertise in policies and procedures. Register Now. IT Service Delivery Manager, 11/2015 to Current All Covered - IT Services from Konica Minolta – Tarrytown & New York, NY. Successful resume samples for Delivery Managers describe duties such as giving service quotes, providing customer service, making follow-up calls, and promoting new services. There is some good stuff in there. Delivery Managers supervise the delivery of services to customers and make sure a high level of service performance is attained. Established strong customer relationships and delivered the highest-levels of quality service. La Ciotat Account Manager SEA TPI. The difference is in the area of client acquisition and development and business leadership where higher proficiency is expected from an Engagement Manager. The main role of a service delivery manager is to manage or refine service delivery processes to a company's clients or customers. Home delivery manager Jobs. Wavell. Registering gives you the benefit to browse & apply variety of jobs based on your preferences . Developed account plans for designated key accounts resulted in the discovery of major up-sell opportunities. Advanced Shipment Tracking. Skilled in Web Design, Cascading Style Sheets (CSS), Sales, HTML, and Web Development. Developed organizational-level strategy towards meeting customer goals and aligned staffing models and project priorities towards meeting these. He says: A delivery manager guards the team’s time, to ensure continuous delivery is possible. Download IT Delivery Manager Resume Sample as Image file, IT Service Delivery Manager Resume Sample, Operations Delivery Manager Resume Sample, Deliver using best practices for enterprise architecture functions such as Security, Performance, Development Process, and Application Governance, Identification and pro-active management of risk areas and commitment to seeing an issue through to complete resolution, Drive the creation of application and technical design documents which leverage Salesforce.com best practices, Contributes to enterprise standards on application and integration development best practices, functional and technical solution architecture & design, environment management, testing, and Force.com Platform education, Drive project delivery excellence within the business segment through established Enterprise Architecture standards for Force.com Platform across application, integration, security, and data migration domains, Lead, advise, and mentor diverse teams in technical and functional delivery aspects at the enterprise and Wholesale Bank segment, using influence and adaptive communication strategies, Partners with Force.com Production Services to ensure successful resolution of production issues, Develop, maintain and refine data standards for WMTS, Determine non-functional characteristics of data: timeliness, access-to data/batch/online/existing service, Obtain buy-in and adoption, through socializing key concepts, objectives, benefits and plans of the program, Liaise with other areas of the enterprise to identify possible areas of synergy and leverage to accelerate the development of WMTS’s data architecture and facilitate stronger integration with other parts of the bank, Research and innovate: continually recommend improvements to development techniques and approaches, data-related technologies and standards and governance resources and processes, Providing strategic business intelligence and operational reporting solutions, Building on some of the components of Ops IT’s strategic architecture, such as the Ops Big Database and Colossus, Overseeing delivery teams based in Krakow, A proven track record of delivering software projects to demanding product owners (ideally gained in an agile environment), Lake Application Support and Production Transition Oversight, Conduct Monthly Operational Excellence Review with key Stakeholders (Production Services, TRaC, Audit, Risk and others as necessary), Being accountable for service reporting to Business Partners and IT engagement manager, based on KPIs defined in the SLA (service level agreements), managing accordingly support teams and vendors, Administering change control procedure and processes. 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